ACT Council of Social Service Inc.

Justice | Equity | Social Inclusion | Reconciliation

Service Reform

Human Services Blueprint

The ACT community sector has worked with the ACT Government to design and implement a new approach to community, health, justice and education services so they respond better to community expectations and needs – by being person-focused, strengths-based and focused on achieving positive outcomes.

This work has led to adoption of a Human Services Blueprint by the ACT Government and a number of Better Services Initiatives were funded in the 2014-15 ACT Budget.

ACTCOSS has contributed to developing the Human Services Blueprint and implementing the Better Services Initiatives because we believe it has the potential to deliver real improvements in the design, delivery and resourcing of services so they make a positive difference to people in Canberra, especially those who are living with poverty and disadvantage, or who are facing a vulnerable time in their life.

Three principles underpin this work:

  • People who access services (and the people they car for and about) should be at the centre of decisions about when, how and where they access support and form that support will take
  • Positive change will only be delivered if we make changes in public administration, service models and the way staff work with each other and with service users
  • Building communities in which people can contribute, belong and be resilient is just as important as providing high quality services that respond to specific needs

Find out more about this work and ways to get involved in decisions about how the Blueprint is implemented: Human Services Blueprint - Community Services Directorate (external link)

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