Joint Submission: AEMC Draft Determination Protecting Customers Affected by Family Violence

The ACT Council of Social Service (ACTCOSS), along with Financial Rights Legal Centre (FRLC), Good Shepherd Australia New Zealand (Good Shepherd), the Public Interest Advocacy Centre (PIAC), South Australian Council of Social Service (SACOSS) and Tasmanian Council of Social Service (TasCOSS) have made a joint submission in response to the Australian Energy Market Commission’s (AEMC) Draft National Energy Retail Amendment (Protecting customers affected by family violence) Rule 2022 (‘the draft rule’).

These organisations welcome proposed protections for energy customers affected by family violence, particularly that victim-survivors are not required to provide evidence of family violence to qualify for protections & support or avoid disconnection.