Submission to Australian Energy Regulator on Hardship Guidelines

ACTCOSS welcomes the opportunity to provide feedback to the Australian Energy Regulator on the question of improving payment assistance information. We have also taken this opportunity to offer our views on how the on AER’s ‘Customer Hardship Policy Guideline,’ may be further strengthened to better assist customers experiencing energy payment difficulties.

Our feedback is informed by regular engagement with ACT energy businesses, insights from our member organisations that support people experiencing energy hardship, and the current socio-economic context in the ACT.

Please download the submission below to read more about ACTCOSS’s feedback and recommendations.